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FAQ

How do I contact you? 

Please email info@gioellia.com.

 

A product I've seen is no longer available. 

To receive product information about an upcoming restocking, please email info@gioellia.com with your request.

 

Do you have a different size? 

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

 

How do I select my size?

Please consult the size guide located below the description of the product, as well as our size chart.  For any questions, please contact: info@gioellia.com.

 

Do you make special orders? 

Yes, please email your request to info@gioellia.com.

 

Do you restock items? 

Once something has sold out, we generally do not restock items.

 

Are your styling products for sale? 

Yes, see the styling collections in shoes and accessories.

 

Something is wrong with my order. 

Please contact us as soon as possible at info@gioellia.com. Once something has shipped, we can no longer make changes to your order.

 

What forms of payment do you accept? 

We accept all major credit cards, as well as Paypal and ApplePay.

 

How do I cancel an order? 

Write us as soon as possible info@gioellia.com. Once something has shipped, we can no longer cancel and refund an order.

 

How do I use my promo code? 

You can enter your promo code in your shopping cart, just above the checkout button.

 

Do I need to create an account to shop from you? 

You can check out as a guest during checkout.

 

Will I fit into a garment listed as one size/free size? 

Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model's measurements as a reference.

 

Shipping

How do I check the status of my order? 

Once you log in to your account, you can check the order status page. Alternatively, you can send us an email at info@gioellia.com to check on your order status.

 

Do you ship to...? 

We currently only ship within the United States.

 

How much is shipping to ... ? 

All orders over $100 receive complimentary free shipping, unless noted differently for special promotions and sales.  Shipping throughout the United States ranges anywhere from $6.95-$8.95.

 

Something is missing from my order. 

Please email us at info@gioellia.com so we can correct your order immediately.

 

How fast is your shipping? 

Shipping within the US generally takes 2-5 business days.

 

Returns/Exchange

How do I return/exchange? 

To return an unworn item, please send us an e-mail and mail the product with an insured shipping service to:

 

Please return your item(s) to:

 

Gioellia Boutique
  Order#______
16787 Beach Blvd #544

Huntington Beach, CA 92647

USA

 

Can I return a sale item? 

Sale items are final, and cannot be returned.  The unauthorized return of sale items will result in a 25% re-stocking fee and store credit only.

 

Help

Something won't load. 

Please send us an email at info@gioellia.com with a description and screenshot of the problem.

 

Image magnification doesn't work. 

The image magnification code will often not work if you have AdBlockers or other "extensions" installed in your browser.

 

The site won't let me order.

Please let us know of the problem and email info@gioellia.com.  If you need additional help ordering, email us the items you'd like to purchase and we can set a custom order for you.

 

How do I unsubscribe from your newsletter? 

There's an unsubscribe button on the bottom of our newsletter. If you're unable to unsubscribe, please send us an email at info@gioellia.com.

 

Contact

Customer care: 

All general enquiries please contact us at info@gioellia.com.

 

Press/Media contact:

For all media relations, please contact us at info@gioellia.com

 

I'm a Social Media Influencer/Promoter:

Please write us at info@gioellia.com.

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